While we will always strive to ensure that all of our flights depart according to schedule, unfortunately, due to the nature of the aviation industry, it is possible that cancellation may occur from time to time.
If your flight is cancelled, we will always do our best to inform you as soon as possible of your options by text messages or email that was provided at the time of booking.*
If your flight has been cancelled by WOW air, you should have received an email or text messages where the following options are offered to you:
Get a refund for your unused ticket with WOW air.
Re-book your flight with WOW air at your convenience, subject to seats available.
Be re-routed to your final destination with WOW air at the earliest convenience.
Any compensation or associated costs incurred will be reimbursed to the extent required by any law which may apply. We recommend our guests to check if they have any travel insurance that may cover any related cost. For further information please see our customer service plan and conditions of carriage (PDF).
This notice only provides you with information on possible rights under the law, it gives you no contractual right to compensation.
*Travel Agency bookings – if you have not received any update from us and you made your booking through travel agency, please contact them for further information.
If you believe you are entitled to compensation and want to file a claim, you can do so by logging into My Booking using your 6-digit booking number.