WOW air takes no responsibility for personal items that are left on board our aircraft.
All personal items that are found on board are taken to Keflavík airport, Iceland, and into the custody of Securitas, security services. WOW air cannot provide any information regarding found items and therefore we urge you to contact Securitas via missingx.comor firstname.lastname@example.org.
This is how it works:
1. Items found on board go into the custody of Securitas and into their database. Goods to declare are taken into the custody of customs but are nevertheless registered into the database and therefore searchable online.
2. WOW air passengers can look for their items at missingx.com. The country should be set to 'Iceland' as our hub is in Iceland. It can take up to few days for items to be registered.
3. If you find your item in the database, use the online claim form to start the matching process.
4. Securitas verifies if the item is yours and takes care of delivery. Delivery cost is paid by the guest.