In the event that you would like to submit a formal complaint to the airline, you may fill out or our Contact Us web form or contact us in writing at:
How can I file a consumer complaint with the Department of Transportation (DOT)?
Complaints and comments about airline service may be submitted to the Department of Transportation's Aviation Consumer Protection Division (ACPD) at http://www.dot.gov/airconsumer or by mail or telephone at:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.
Consumers with concerns about airline safety should call the Federal Aviation Administration toll-free at 1-866-TELL-FAA (1-866-835-5322). For additional information, go to the Federal Aviation Administration (FAA) to report a safety-related travel problem: https://www.faa.gov/travelers/travel_problems/.
Consumers with concerns about aviation security can contact the Transportation Security Administration (TSA):